COVID-19 2019 Novel Coronavirus

We know you are all more than aware of how coronavirus is changing our day to day lives during this season, and we are deeply sorry for the negative impact this is having on so many of you.

We are monitoring the COVID-19 situation as it continues to evolve. Our priority, as always, is to provide exceptional care for our patients, help prevent the spread of illness, and protect our community.

ALL of our clinic sites in Centralia West, Chehalis, and Rochester are open for WELL patients only. Centralia East Clinic will be designated for just SICK visits at this time.  We remain open to serve your family’s needs, but have made changes in order to ensure your health and safety and that of our staff.

  • When you arrive for your visit at ANY of our clinics, families will be asked to remain in their vehicles and call our office in order to check in. A nurse will escort you in to your exam room when it’s time for your appointment so there is no waiting room exposure.

  • If your child is scheduled for a Well Check, please make sure both the child and anyone coming in with the child is well.  We ask that only 1 parent/caregiver come with their child to their appointment. We also understand that parents with newborns will need extra assistance so they can bring an extra support person.

  • All parents/caregivers and patients (when possible) will be asked to wear masks while in our offices. You can either bring your own or we will supply one for you and your child  when you come to our office.

  • If your child has a fever and/or cough, they may only be seen in our Centralia East clinic.

We strongly encourage you to continue to bring your child to our WELL clinics for well check appointments.  We especially prioritize children ages birth to 24 months to be seen in clinic to receive their vaccine series and evaluate their development.  The American Academy of Pediatrics and our clinic feel strongly about the importance of vaccines to prevent other preventable illnesses.

We also encourage patients of ALL ages to come in for their well checks and are now scheduling these appointments in our Rochester, Centralia West and Chehalis offices.   

Northwest Pediatric Center offers both telehealth and telephone visits for your behavioral health visits as well as for some sick visits and some well check appointments. Our staff will be able to assist you with this when you call our office.

How will this effect you?

When you arrive for your visit at ANY of our clinics, families will be asked to remain in their vehicles and call our office in order to check in. A nurse will escort you in to your exam room when it’s time for your appointment.

If your child is scheduled for a Well Check, please make sure both the child and anyone coming in with the child is well. We encourage you to limit the number of children or other adults accompanying your child.

Some sick patients will be seen in their cars. If your child is sick with cold or cough symptoms, they will be asked to wear a mask while in the office.

What are we doing to keep our community healthy?

We are actively screening every single appointment over the phone and making sure that if a family has symptoms of coronavirus and a potential exposure, they are directed to our Triage Nurse.

Staff and providers are being screened for symptoms at the start of each day. They are also wearing masks and extra protection as needed to limit exposure and transmission of the virus.

We have designated specific buildings for well visits and newborn appointments, keeping them separate from our sick patients.

Enhanced cleaning procedures during and at the end of each day to reduce contamination of surfaces.

Daily notifications to all Northwest Pediatric Center staff and providers with updates to protocols and updates on national and local outbreaks.

Monitoring Mental Health:

We understand that this may be a stressful time and it is important to monitor you and your child’s physical and mental health during an outbreak. The following resources are available to help you and your child during this time:

The best way to protect yourself and others is by washing your hands, covering your cough, and staying home if you are ill. Northwest Pediatric Center will remain in close contact with public health officials as the situation continues to evolve and change. We will continue to follow guidelines set forth by the CDC and work with health officials to help keep our community safe. We will share any updates through our website and social media so that our families can stay informed.

Resources:

Please visit the following trusted sites for accurate, up-to-date information:
Washington State Department of Health

Thanks as always for allowing us to partner with you in the care of your child and remember, if you have ANY questions, please call us at 360-736-6778. We are your medical home 24/7 and are here to help support you and your child in this challenging time.

Thanks,
Jennifer Polley, MD
Medical Director, NWPC