COVID-19 2019 Novel Coronavirus
We know you are all more than aware of how coronavirus continues to change our day to day lives and we are deeply sorry for the ongoing negative impact this is having on so many of you.
We continue to monitor the COVID situation in our communities on a daily basis. Our priority, as always, is to provide exceptional whole person care for our patients, help prevent the further spread of illness, and protect our community.
ALL of our clinic sites in Centralia West, Chehalis, and Rochester are open for WELL patients only and now offer safe, in-office check-in. Our Centralia East Clinic currently has a sick side and a well side and only offers check-in from the car as an added safety measure. Our Centralia East building also has added filtration units to our HVAC system and has extra HEPA filter units in each room in our sick clinic.
All of our waiting rooms also have extra filtration units to ensure maximum safety.
We are here to serve your family’s needs, but have made changes in order to ensure your health and safety and that of our staff.
- When you arrive for your visit at our Centralia East Clinic (building C), families will be asked to remain in their vehicles and call our office in order to check in. A nurse will escort you in to your exam room when it’s time for your appointment so there is no waiting room exposure.
- If your child is scheduled for a Well Check in any office, please make sure both the child and anyone coming in with the child is well. We ask that only 1 parent/caregiver come with their child to their appointment. We also understand that parents with newborns and infants will need extra assistance, so they can bring an extra support person.
- All parents/caregivers and patients will be asked to wear masks while in our offices. You can either bring your own or we will supply one for you and your child when you come to our office.
- If your child has a fever, cough or any illness, they may only be seen in our Centralia East clinic (building C).
- Northwest Pediatrics does offer telehealth visits for certain visits. Please call our office if this would be better for our family.
How will this affect you?
When you arrive for your visit at our Centralia East clinic, families will be asked to remain in their vehicles and call our office in order to check in. A nurse will escort you in to your exam room when it’s time for your appointment.
In all other clinics, you are able to do in office check-in. You will be able to wait inside as long as there is space to so safely (socially distanced with masks). Otherwise, you may be asked to wait in your car so we can keep you and our staff safe.
If your child is scheduled for a Well Check, please make sure both the child and anyone coming in with the child is well. We encourage you to limit the number of children or other adults accompanying your child.
Some sick patients will be seen in their cars, depending on their COVID risk and exposure.
What are we doing to keep our community healthy?
We are actively screening every single appointment over the phone and making sure that if a family has symptoms of coronavirus and a potential exposure, they are directed to our Triage Nurse.
Our staff are wearing masks and extra protection as needed to limit exposure and transmission of the virus.
We have designated specific buildings for well visits and newborn appointments, keeping them separate from our sick patients.
We have added enhanced cleaning procedures during and at the end of each day to reduce contamination of surfaces and have added extra filtration systems to all our buildings.
We keep all Northwest Pediatric Center staff and providers up to date with changing protocols and updates on our national and local outbreaks.
Monitoring Mental Health:
We understand that this may be a stressful time and it is important to monitor you and your child’s physical and mental health during an outbreak. The following resources are available to help you and your child during this time:
The best way to protect yourself and others is by washing your hands, covering your cough, and staying home if you are ill, socially distancing wearing your mask and avoiding indoor social gatherings outside of your family. Northwest Pediatric Center will remain in close contact with public health officials as the situation continues to evolve and change. We will continue to follow guidelines set forth by the CDC and work with health officials to help keep our community safe.
We are so grateful for our ongoing partnership with you and your families.
Jennifer Polley, MD